• All orders placed by 2pm Monday through Friday ship the next business day or the same business day.
• Upon completing your order, you will receive an order confirmation via e-mail.
• Once your order has shipped, you will receive notification that your order has shipped. If your order was shipped via UPS, you will receive a UPS tracking number in this e-mail.
• Additionally you may login to your account to check the status of your order at any time. Tracking numbers will appear under "My Orders" once your order has shipped. If you ordered via Google Checkout, you may log into your Google account to track your order with tracking number as well.
• If you have any questions regarding the status of your account please feel free to contact us at any time!

All domestic orders are required to ship via UPS (United Parcel Service). Orders going to P.O. boxes or military locations must use USPS (United States Postal Service).

Please allow one full business day for order processing.

In the unlikely event that a customer is shipped the wrong product, the wrong product must be shipped back to the warehouse. Upon receipt we will promptly mail the correct product to the customer. Please be sure to inspect all products upon receipt of shipment. Once a product is opened we cannot accept any return on it whatsoever unless it is deemed defective. Please contact customerservice@supertrition.com detailing any damaged or defective product in order to process a return.

Liquid/RTD Products: Please be advised that these items carry a higher risk of being damaged due to their weight and risk of a puncture. SuperTrition.com will not be held responsible for any damage that results in the transportation of these items. Due to the fact that UPS will not be take responsibility for any damages that occur to liquid products, there are no refunds or returns due to damaged liquid/RTD shipments.

We cannot be held responsible for stolen packages once delivered. If tracking indicates a successful delivery, the customer is then responsible. We suggest customers leave appropriate noted instructions at the location of delivery to UPS or USPS to ensure the safety of their packages.

Any package damaged in shipping should be raised to the shipping carrier used for the shipment. As we deliver large quantities of orders daily on rare occasions there can be a package that suffers being mishandled and/or damaged in transport from our doors to yours. Currently it is our policy for our customers to hold the shipping company responsible for any tangible damage to the package. Additionally, any damage that results due to weather, will not be the responsibility of Supertrition.com. Currently our shipments are packaged to minimize any damage that could result in being transported to you.

Currently we only ship to the United States and Military Bases.

PLEASE NOTE: UPS charge shippers for the return of undeliverable packages, including - but not limited to - refused packages and those where three delivery attempts were unsuccessful. If your package is returned to us for any of these reasons, you will be responsible for SuperTrition's actual cost to ship the package and the return charges.

SuperTrition.com guarantees every product we sell (except for Ready to Drink/RTD items) and will gladly replace or refund any DEFECTIVE item returned in its original packaging within 10 days following the date delivered*.

For NON-DEFECTIVE returns, merchandise must be shipped at your expense in unopened and perfect condition in order to receive credit. Full credit will be issued for unopened merchandise returned within 14 days of the date delivered*. A 25% restocking fee will be applied to returns after 14 days of the date delivered*.

No product returns will be accepted after 30 days following the date delivered*.

Before sending any product back, you must request a Return Authorization Number from us. Contact us for a return authorization number prior to returning any merchandise. Once issued, re-package the items and ensure the return authorization is clearly written on the package before shipping. Failure to include a valid return authorization may result in refusal of the package.

*The date delivered is the date which UPS delivers your product to you and can be referenced by reviewing your tracking details.

We regularly stock every item we carry. Although every attempt is made to maintain inventory of each product we carry, occasionally we may run out of certain products. In this case, we will mark the product "Out of Stock" on our website. If any product is not in stock for an order, we will hold off shipment of your entire order until all products are available. If this happens, we will notify you promptly of any product outage so you have an opportunity to select a different flavor, product, or cancel you order.

For orders that ship via UPS, please see the map below for approximate shipping duration when using UPS Ground. Please note that SuperTrition.com has warehouses in four major areas of the country and some orders may arrive quicker than expected due to this fact. Shipping times portrayed in the following map apply only to orders which are shipped via UPS. Orders shipped via USPS will vary in shipping time.

Estimated shipping durations from our MAIN warehouse are as follows:

Contact Us with questions or comments or e-mail us directly at customerservice@supertrition.com.